855773667-LEED-v5-O-M-Reference-Guide-Launch-Edition-1 - Page 251
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personnel enhances their daily experience, job safety, and ongoing success. As such, owners must establish comprehensive strategies for managing maintenance and cleanliness. This credit provides teams with two options for compliance: the first is for facilities’ maintenance performance and the second is for cleaning performance. Teams can pursue each option individually or combine for up to three points.
Option 1. Facility Maintenance Performance
Annual audits allow for ongoing tracking and monitoring of key performance indicators for the site related to facility maintenance procedures. The Facility Maintenance Performance audit provides an objective assessment of the building to determine the maintenance level and identify opportunities for improving the facility and the experience of the maintenance personnel.
MAINTENANCE AUDIT SCOPE
Teams must review the structural elements (walls and roofs), lighting, equipment (HVAC, plumbing, and process), general property maintenance (landscape and hardscape), customer service (response time to maintenance calls), and upkeep and care. Perform the audit during the 12-month reporting period.
The associated attributes that reflect the various levels of scoring are outlined in Table 2 . The lowest level of performance is Level 5, Limited Management and the highest level of performance is Level 1, Exemplary Facility. Projects earn one point when the audit demonstrates performance at or above a score of 2.5 (between Level 3 Managed Maintenance and Level 2 Comprehensive Maintenance). A second point is awarded when the audit results demonstrate performance at or above a score of 1.5 (between Level 2 Comprehensive Maintenance and Level 1 Exemplary Facility).
Table 2. Attributes of maintenance levels
| Maintenance level | Associated scoring value | Attributes of the maintenance level |
|---|---|---|
| Level 5 Limited Management | 5 | • No response to maintenance calls • Structural elements are deteriorating • Equipment is routinely broken or inoperable • No planned maintenance program |
| Level 4 Critical Response | 4 | • Low response rate and untimely responses to maintenance calls • Building elements and equipment are inadequate for current usage • Structural elements in poor condition • Equipment is frequently broken or inoperable |
| Level 3 | 3 | • Inconsistent with maintenance calls |
U.S. Green Building Council LEED v5 Reference Guide for Operations and Maintenance, April 2025 Launch Edition 241