LEED v5 O+M Rating System_February 2026 - Page 078
Extracted Content
OCCUPANT EXPERIENCE PERFORMANCE
EQc3
1–3 points
INTENT
To evaluate the building’s performance for occupants in terms of comfort, customization, joy, and belonging and to better understand ways to achieve consistent satisfaction.
REQUIREMENTS
| Achievement Pathways | Points |
|---|---|
Existing Buildings | 1–3 |
Occupant Experience Survey | 1–3 |
Conduct an occupant experience survey of the building occupants to assess their experience and satisfaction with the indoor environment during the 12-month reporting period.
Points are awarded according to Table 1.
Table 1. Points for Occupant Experience Survey
| Survey Action | Points |
|---|---|
> 60% of occupants are satisfied | 1 |
> 80% of occupants are satisfied | 2 |
> 90% of occupants are satisfied | 3 |
Required Survey Methodology
-
Regular building occupants must be surveyed. Surveying visitors is optional.
-
Use the following survey question (or similar): “Indicate how satisfied you are with the indoor environment in this building.” Additional questions are optional but encouraged.
-
Use a seven-point response scale (e.g., very dissatisfied, dissatisfied, somewhat dissatisfied, neither satisfied nor dissatisfied, somewhat satisfied, satisfied, and very satisfied).
-
Calculate the percentage of occupants that are satisfied, mean satisfaction level, and response variance.
o When calculating the percentage of occupants that are satisfied, only include
occupants that respond somewhat satisfied (5), satisfied (6), and very satisfied (7).
- Meet survey response rates in Appendix III.
U.S. Green Building Council LEED v5 Reference Guide for Operations and Maintenance, November 2025 Edition 72